Lead global technical support for Qualitrol in Projects & Services. Oversee factory and field operations, ensuring seamless project execution and improved customer experiences. As the Global Technical Support Manager, you will integrate field support with factory expertise across various locations, including Toronto, Fairport, and Belfast.

This leadership role is crucial for ensuring high performance in the technical support function while managing escalations and governance throughout the project lifecycle. Effective communication and a proactive approach will be essential for success. Key Responsibilities:
Lead a network of technical support personnel
Standardize support tools and documentation
Guide troubleshooting and diagnostics processes
Define global issue-resolution standards
Ensure consistent customer support across regions Requirements:
Bachelor’s Degree in Engineering or related field
7+ years in technical support or engineering
Proven leadership across multi-site settings
Solid troubleshooting and problem-solving skills
Experience with systems like Salesforce or JIRA Drive technical excellence and integration at Qualitrol, ensuring optimal support and project delivery.

📌 Global Technical Support Manager Toronto
🏢 Ralliant
📍 Toronto