Helpdesk Technician – KWC Area

Location: Kitchener–Waterloo–Cambridge (KWC), ON

Work Arrangement: In office

Shift: Days

Salary: $70,000–$79,000/year

Reporting To: IT Manager

Testing: Yes

Position Summary

Our client is seeking a Helpdesk Technician to provide hands-on IT support within a manufacturing/production workplace. The ideal candidate will have 3+ years of IT experience, solid hardware troubleshooting skills, and experience supporting PCs, printers, scanners, mobile devices, Windows environments, and AS/400 systems. This role is highly customer-focused and requires someone who can manage multiple priorities while providing timely support to production and corporate users.

Key Responsibilities
Provide IT support to production and office users.
Troubleshoot PC, hardware, software, email, printer, and scanner issues.
Support and troubleshoot barcode printers and scanners on the production floor.
Provide support for AS/400 applications, including EDI, Shipping, and Customer Service.
Perform and verify AS/400 nightly backups.
Maintain IT service request records, forms, logs, and equipment databases.
Support and troubleshoot cellular and communication devices.
Train, coach,



and assist employees with IT-related issues.
Provide remote IT support during off-hours and weekends when required.
Contribute to Continuous Improvement, 5S, and standardized work initiatives.
Perform other IT-related duties as assigned.

Required Qualifications
University Degree/College Diploma in Computer Science, IT, or equivalent experience.
Minimum 3 years of IT experience preferred.
Strong computer skills with Microsoft Office and related software.
Hands-on experience with printers, scanners, barcode equipment, PCs, and mobile/cellular devices.
Previous experience with computer setup, maintenance, backups, troubleshooting, and problem resolution.
Windows Administration / Active Directory experience is an asset.
AS/400 experience is highly relevant.
Excellent written and verbal English communication skills.
Solid customer-service mindset and customer obsession.
Ability to work effectively as part of a team.
Solid organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Previous administrative experience is an asset.
Ability to lift up to 40 lbs.

📌 Helpdesk Technician Ontario
🏢 Pure Staffing Solutions
📍 Ontario