Job Summary

We are seeking a dynamic and energetic Front Office Supervisor to lead our front desk operations and deliver exceptional guest experiences. In this vital role, you will oversee daily front desk activities, manage guest services, and ensure smooth communication across all departments. Your leadership will set the tone for a welcoming setting, fostering hospitality excellence and operational efficiency.

Multilingual and bilingual skills are highly valued to serve our diverse clientele effectively. If you thrive in rapid-paced settings, excel at customer service, and have a passion for hospitality, this is an exciting opportunity to make a positive impact.

Duties
Supervise and coordinate all front desk activities, including check-in/check-out procedures and guest inquiries
Ensure professional phone etiquette and handle multi-line phone systems with confidence and clarity
Manage guest services by addressing requests promptly, resolving issues efficiently, and maintaining high satisfaction levels
Oversee the training and development of front desk staff to uphold service standards and hospitality best practices




Maintain accurate records of reservations, guest information, and billing details while ensuring confidentiality
Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences

Qualifications
Proven experience in hotel front desk operations or hospitality management, with a robust background in customer service
Excellent phone etiquette and communication skills; proficiency in multi-line phone systems is preferred
Demonstrated ability to lead a team, motivate staff, and foster a positive work environment
Bilingual or multilingual capabilities to serve a diverse clientele effectively
Strong organizational skills with attention to detail in managing reservations and guest records
Knowledge of hotel management software and reservation systems is advantageous
Passion for hospitality excellence and delivering memorable guest experiences

Pay: From $25.00 per hour

Benefits
Dental care

Work Location: In person

📌 Front Office Supervisor Bradford
🏢 Comfort Inn and Suites Bradford
📍 Bradford