Join Revolution Technologies as an IT Service Desk Lead in Charlottetown, Prince Edward Island. This role focuses on optimizing service desk operations and delivering exceptional IT support to end-users.

In this position, you will oversee daily service desk activities, ensuring effective incident management and client satisfaction. Your expertise will help maintain service standards while coaching team members on best practices. Utilize your technical skills to provide hands-on support and improve service delivery continually.

Key Responsibilities:
• Lead daily service desk operations for effective issue resolution
• Monitor and enhance service desk processes and workflows
• Track service desk KPIs for performance analysis




• Coach service desk staff on standards and ticket handling
• Assist with device refresh projects and user communication

Requirements:
• Diploma or degree in IT or related field
• Minimum 5 years’ experience in technical support roles
• Strong knowledge of IT service management practices
• Excellent problem-solving and troubleshooting skills
• Valid driver’s license and willingness to travel

Elevate the quality of IT support and team performance at Revolution Technologies while ensuring exceptional service for all users.
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📌 IT Service Desk Lead in Charlottetown (Quebec City)
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