ABOUT US
Infoya is a global IT solutions provider specializing in transforming complex challenges into streamlined, AI-powered outcomes. Through proprietary technology accelerators and full-scale enterprise services, Infoya automates workflows, enhances operational efficiency, and drives digital transformation across industries. With a presence in Canada, the US, India, and Costa Rica, we blend technical depth with creative problem-solving to deliver measurable impact.

JOB DESCRIPTION :
About the Job
We are seeking a strong Technical Scrum Master to lead cross-functional Agile teams delivering technology transformation projects and supporting production environments. This role combines Scrum leadership with project management, technical delivery coordination, and operational governance.

The ideal candidate will create actionable dashboards, track team velocity and delivery performance, present progress and risks to senior leaders, and coordinate root cause analysis to improve production stability and delivery predictability.

Office Location
Toronto

Employment Type
Permanent

Role Type
New position - current requirement

Work Arrangement
Hybrid (2 days in office per week)

Position Responsibilities
Transformation and Project Management

Lead technology transformation projects from planning to go-live, managing scope, schedule, resources, risks, dependencies and financials.

Keep project plans, release roadmaps, SDLC artifacts and risk and issue logs current, and coordinate testing, deployment and handover to production support.

Agile and Technical Delivery

Run all Scrum ceremonies andScrum ofScrums, and coordinate dependencies across dev, QA, architecture, infrastructure, security and DevOps.

Remove blockers, support technical discussions and coach teams on agile and quality practices.

Work with Product Owners to balance transformation work against production support demands.

Dashboards and Metrics

Build dashboards on sprint progress, velocity, capacity, predictability,riskand quality.





Use delivery trends to forecast and plan capacity, and track support metrics: SLA performance, MTTR, ticket ageing, incident volume and repeat issues.

Production Support and Root Cause Analysis

Coordinate incident triage, prioritization, escalation and resolution across development teams.

Lead root cause analysis, trackcorrectiveand preventive actions, and get recurring issues into the backlog.

Keep ticketsaccurateand updated in Jira, and coordinate releases and changes to keep systems stable.

Stakeholder Engagement and Leadership

Present incidentsand root-cause findings, support trends and risks to senior IT and business leaders.

Explain technical issues in terms of businessimpact, andescalate risks with clear recommendations.

Align teams on priorities and release readiness, mentor teammembersand help resolve conflicts.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, ora relatedfield.

5+ years of experience as a Scrum Master in Agile environments, including technical delivery and cross-functional team leadership.

Demonstrated project management experience delivering technology transformation projects in complex enterprise environments.

Experience creating dashboards and presenting delivery metrics, risks, and recommendations to senior IT leaders.

Strong knowledge of Agile metrics, including velocity, capacity, throughput, and sprint predictability, with experience using insights to improve delivery.

Understanding ofproduction support, incident and problem management, service levels, and root cause analysis.

Solid knowledge of SDLC, test strategies, defect lifecycle, release governance,



and technical delivery dependencies.

Proven skills in risk management, stakeholder reporting, servant leadership, facilitation, and conflict resolution.

Excellent communication skills and the ability to explain technical issues to technical and non-technical stakeholders.

Preferred Qualifications

SAFe, CSM, PSM, PMI-ACP, or equivalent Agile certifications.

Experience in large-scale Agile programs, Release Train environments, and enterprise transformation initiatives.

Experience with dashboard and delivery tools such as Jira, Azure DevOps, or Power BI.

Experience in Cloud-native andMicroservicesenvironments, with familiarity with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps.

Understanding ofDevOps practices, test automation, and quality gates; 3+ years working with QA or quality engineering teams.

Experience in retail, or customer-facing applications; exposure to mobile testing and API testing tools such as Appium, Postman, or REST Assured.

Advantages
Salary Range:$85,000 to $90,000 CAD per year

The final compensation offered will depend on local market conditions and geographic location, as well as job-related factors such as the candidate’s knowledge, skills, qualifications, relevant experience, and education/training. Compensation may also includeadditionalcomponents such as benefits, and/or other incentives, where applicable.In accordance withnew employment standards requirements, weretaincopies of this job posting and applicant information for three (3) years after the posting is removed.We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, aboriginal status, or any other legally protected factors.

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📌 Technical Scrum Master (Ontario)
🏢 Infoya
📍 Ontario