Primary Skill: OpenText xPression / Customer Communications Management (CCM)

Responsibilities

Design, develop, modify, and maintain enterprise customer communication templates using OpenText xPression.

Develop complex documents such as policy documents, welcome letters, claims communications, statements, bills, forms, and correspondence.

Work with xDesign/xDDesign, xAdmin and xDashboard for template development and administration.

Translate business and functional requirements into technical designs and reusable document components.

Build document elements including conditional content, tables, nested tables, images/logos, headers, barcodes and other dynamic components.

Integrate templates with enterprise data sources and ensure accurate data mapping and document generation.

Support document output for customer viewing, printing and mailing.

Perform unit testing, defect resolution, troubleshooting and production support.

Participate across the SDLC, including requirements analysis, design, development,



testing and implementation.

Collaborate with business analysts, QA, application teams and business stakeholders.

Required Skills

Strong hands-on experience with OpenText xPression.

Good knowledge of xDesign/xDDesign, xAdmin and xDashboard.

Knowledge of XML/data structures and document composition concepts.

Strong troubleshooting and analytical skills.

Understanding of SDLC and testing practices.

Valuable communication and stakeholder-management skills.

Good to Have

OpenText Exstream knowledge or xPression-to-Exstream migration experience. Recent xPression roles specifically include migration of notices, forms and templates to Exstream.

Accessibility experience involving PDF/UA or WCAG.

Experience supporting high-volume customer communication/document-generation environments.

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📌 OpenText xPression Developer (Ontario)
🏢 Lorven Technologies
📍 Ontario