EDUCATION Education:
Expérience:
Bachelor's degree
WORK SETTING Manufacture
TASKS Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
COMPUTER AND TECHNOLOGY KNOWLEDGE MS Office




MS Windows
SQL
WORK CONDITIONS AND PHYSICAL CAPABILITIES Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Sound discrimination
Combination of sitting, standing, walking
PERSONAL SUITABILITY Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
EXPERIENCE Experience an asset
EMPLOYMENT TERMS OPTIONS Day
HEALTH ADVANTAGES Dental plan
Health care plan
FINANCIAL BENEFITS Registered Retirement Savings Plan (RRSP)
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 40 hours per week

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📌 User support analyst (Ontario)
🏢 Iscar Tools
📍 Ontario