About the Role

FC Live Platform Quality Verification is seeking a game product expert to drive critical activities that support creating an optimal player experience. The role will be a key point of contact for decision‑making with stakeholders across production and development teams and will report to the Development Manager. It focuses on promoting game and experiential quality by applying the voice of the player and coordinating with partners to improve the player experience.

Key Responsibilities

- Create data‑driven insights, reports and presentations to showcase trends and players' sentiment.
- Help promote game and experiential quality across FC by applying 'the voice of the player'.
- Act as an advocate of 'the voice of the player' by creating a bridge between FC Live Platform Quality Verification and partners.
- Promote improvements across functional quality, with a main focus on experiential quality.
- Monitor internal communication channels, public discussion forums, and social media platforms to help identify player‑affecting issues and collect players' feedback.
- Coordinate with Production to prioritise recurring player feedback effectively.

Required Experience & Qualifications

- Bachelor's degree or equivalent industry experience in Quality Assurance.
- 4+ years of experience with testing and defect tracking software.
- 4+ years of experience with Agile/Scrum software development methodologies.
- Ability to synthesise community feedback and player sentiment into explicit,



relevant insights that can be discussed with producers and Live Operations partners to improve the player experience.
- 2+ years of experience writing reports and providing updates to stakeholders.
- Knowledge of gaming consoles and their systems.
- Experience using collaboration tools.
- Experience working across different time zones and international teams.
- Understanding of football tactics and in‑game strategies.
- A genuine love for football as a fan, player, referee, gamer, or coach.

Preferred Skills

- Experience with Jira.
- Experience with Confluence, Miro, and Slack.

Workplace

- Hybrid role, working at least 3 days a week in the Burnaby office.

Salary

- Pay offered will be determined based on relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
- If you reside in a different location, a recruiter will advise on the applicable range and benefits.

Benefits & Perks

- Vacation: 3 weeks per year to start.
- 10 days per year of sick time.
- Paid top‑up to EI/QPIP benefits up to 100% of base salary when welcoming a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave).
- Extended health, dental, and vision coverage.
- Life insurance.
- Disability insurance.
- Retirement plan for regular full‑time employees.
- Certain roles may also be eligible for bonus and other incentive programmes.

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