Splash and Dash Groomerie & Boutique is a rapid-growing North American pet care brand with over 24 locations across the United States. The Burlington location is the second in Canada and offers a premium experience for dog owners through membership-based grooming and bathing services designed to keep dogs clean, healthy, and fresh year-round.

The Front Desk Associate will be the face of this shop, a person responsible for educating, informing and assisting customers while adhering closely to brand standards. Candidates should have the ability to exercise empathy when communicating with customers and are expected to promote our packages and membership benefits with clarity and excitement.

Engagements with these areas include, but are not limited to:
Makes scheduling recommendations for appointments
Assists with training
Quality Assurance
Works alongside Bathing Department Supervisor to keep an open line of communication
Communicates potential salon safety hazards to management
Makes management aware of any equipment damage or necessary repairs or replacement of equipment
Gives feedback and recommendations
Assists in performance reviews for salon staff





The Front Desk should also effectively and positively communicate with customers to accomplish the highest standards, productivity and safety. Ideal topics of knowledge include but are not limited to:
Brand Advocate on or off the clock.
Passion for ethical pet care and proper cleaning habits
Safe dog handling techniques
Basic grooming and salon terminology

Basic requirements:
Ability to perform all tasks mentioned above
Have 2+ years of Service based add-on sales experience
Dependable, detail-oriented, and energetic.
Must be able to perform in a fast-paced and team-oriented environment
Comfortable interacting with and handling dogs every day
Ability to lift 40 pounds
Willing to work in a humid setting
Willing to follow all safety procedures and company standards
Ability to clean and don’t mind getting a bit wet

Pay: $17.60-$22.00 per hour Expected hours: 30.0 – 40.0 per week

Benefits
Casual dress
Flexible schedule
In office parking
Paid time off

Work Location: In person

📌 Front Desk Associate Burlington
🏢 Splash and Dash Groomerie u0026 Boutique
📍 Burlington