Lead the shift to Conversational Commerce as an Enterprise AI Solutions Manager at Gorgias. Manage client relationships and optimize AI workflows for e-commerce brands in this strategic role. In this position, you will oversee a portfolio of around 65 e-commerce clients, guiding them through the adoption of Gorgias features and AI capabilities.

Your expertise in account management and understanding of customer operations will enhance their experience, driving efficiency and long-term success. Collaborate cross-functionally to ensure customers derive maximum value from our AI-driven platform. Key Responsibilities:
Manage relationships and check-ins with key stakeholders
Analyze support workflows and recommend AI enhancements




Monitor account health and prevent churn proactively
Drive feature adoption and implement automation solutions
Collaborate with sales and product teams to improve outcomes Requirements:
5+ years in Customer Success or Account Management
Experience in a SaaS setting managing multiple clients
Robust communication and structured conversation skills
Experience with e-commerce brands is a plus
Motivated to leverage AI tools for better client experiences Elevate customer interactions and drive e-commerce success through creative AI solutions at Gorgias.

📌 Gorgias Enterprise Ai Solutions Manager Toronto (Canada)
🏢 Gorgias
📍 Canada