Drive exceptional onboarding experiences with Cloudbeds as the North America Mid-Market Onboarding Lead. This remote role involves leading teams and consulting on best practices for hospitality software.

As the Mid-Market Onboarding Lead, you'll oversee the onboarding journey for independent hotels and multi-property groups in North America. You will manage Onboarding Project Managers and Coaches while personally guiding key accounts. The role combines team leadership with hands-on involvement to ensure successful software transitions from systems like Opera to Cloudbeds.

Key Responsibilities:
• Lead and coach the North America onboarding team
• Review calls and train on customer interaction techniques
• Manage onboarding for key strategic accounts




• Address risks in at-risk onboardings effectively
• Conduct regional training for new hires

Requirements:
• 5+ years in hotel operations or hospitality technology
• 2+ years managing customer-facing teams
• Proven experience with multi-property hotel implementations
• Solid understanding of hotel operations
• Spanish fluency at a business-professional level

Use your hospitality expertise and project management skills to enhance Cloudbeds’ client onboarding experience.
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📌 Onboarding Lead for North America at Cloudbeds (Alberta)
🏢 Cloudbeds
📍 Alberta