Onsite Flexibility: Hybrid — 2 days on-site, 3 days work from home

Position Type: Contract

Contract Duration: 1 year (with possibility of extension based on business needs and performance; conversion to permanent possible based on business needs)

Pay Rate: C$58.00–C$70.00 / Hour (CAD)

Shift / Schedule: Monday–Friday, core business hours, 37.5 hours per week, 7.5 hours per day

Travel Requirements: Not required

Application Architect
Location: Toronto, ON

Onsite Flexibility: Hybrid — 2 days on-site, 3 days work from home

Contract Details

Position Type: Contract

Contract Duration: 1 year (with possibility of extension based on business needs and performance; conversion to permanent possible based on business needs)

Pay Rate: C$58.00–C$70.00 / Hour (CAD)

Shift / Schedule: Monday–Friday, core business hours, 37.5 hours per week, 7.5 hours per day

Travel Requirements: Not required

Job Summary
This Application Architect role supports architecture activities for TD contact centers (Easyline, TD Wealth, etc.), including migration design and AI support. The team consists of 9 people, and the role involves an average of 4 hours per day in meetings, with interaction across both internal and external stakeholders. The contractor will not have access to customer data. This is an exciting opportunity to work with industry-standard platforms such as Amazon Connect and to gain hands‑on experience with AI within a highly team-oriented, fast‑paced environment known for its strong work culture.

Key Responsibilities





Provide architecture support for TD contact centers (Easyline, TD Wealth, etc.)

Lead migration design efforts

Support AI-related architectural initiatives

Define solution sets from requirements

Present architectural solutions and findings to large groups of people in person or virtually (up to 50 people)

Collaborate with internal and external stakeholders on a regular basis

Deliver work to agreed timelines and quality standards

Required Skills

2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience

Experience defining solution sets from requirements

Strong MS Office experience (Word, Excel, PowerPoint, and Visio)

Experience presenting to large groups of people in person or virtually (50 people)

Jira and Confluence experience

Excellent communication skills (written and verbal)

Strong interpersonal and time management skills

Strong sense of urgency and adaptive to changes

Team player

Ability to work collaboratively with the business

Preferred Skills

Agile experience

Contact centre experience (IVR flows, desktop solutions, telecom, etc.)

Experience with Agentic AI solutions

Amazon Solution Architect certification





Experience within a highly regulated environment — Banking, Financial Institution, or Medical

Education Requirements

Degree or Diploma required

Amazon contact centre certification (Amazon Solution Architecture or associated with Amazon Connect) preferred

Required Experience

2 years of experience as an Architect within IT OR 4 years of prior Lead Developer experience

Extensive experience within the contact centre space (desktop applications, workforce applications, Amazon Connect) preferred

Prior experience within a highly regulated environment (banking, financial institution, or medical) preferred

Work Environment / Physical Requirements

Hybrid work arrangement: 2 days on-site, 3 days work from home

Anchor days are flexible

Overtime not likely

No rotation required

Average of 4 hours per day in meetings

About the Client
This client is a leading financial services and banking institution operating across Canada and internationally, employing thousands of technology and IT professionals across its enterprise. The organization supports large-scale digital transformation initiatives — including cloud migration, AI integration, and contact centre modernization — and employs application architects, solutions developers, software engineers, and technology specialists who collaborate across agile, cross-functional teams serving millions of customers.

Job Number: 26-16020 Industry: Software Engineering

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📌 Application Architect (Ontario)
🏢 Global Technical Talent, an Inc. 5000
📍 Ontario