Join CAA Club Group as an Emergency Road Service Advisor in a work from home role. Provide essential support for members while delivering excellent customer service that focuses on empathy and efficiency. This position is ideally suited for individuals with a passion for helping others in a call center workplace.

You will be answering member queries and managing call flows while navigating multiple systems. Your ability to multitask and resolve issues promptly is crucial to ensuring member satisfaction and maintaining high service standards. Key Responsibilities:
Answer calls and texts from members with urgency
Provide first-call resolutions to inquiries and concerns
Deliver exceptional customer service with a member-centric approach
Solve issues using a solutions-oriented mindset
Escalate complaints as necessary for resolution Requirements:
Completion of post-secondary education
Minimum 2 years customer service experience
Robust written and verbal communication skills
Familiarity with Ontario/Manitoba roadways
High comfort level with technology and multitasking Bring your customer service skills and road knowledge to support CAA Club Group members effectively.

📌 Emergency Road Service Advisor Work From Home Winnipeg
🏢 CAA Club Group
📍 Winnipeg