Summary
Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).

Reporting to the Operations Manager (Frontend - Receiving), the Customer Service Lead is responsible for overseeing the successful day-to-day operation of the Frontend Department (Cash, Customer Service and Greeter stations).

Responsibilities

Provide supervision and leadership to the team members of the department, in partnership with the manager

Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution

Foster the growth and development of team members by training various standard operating procedures and processes

Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager

Perform administrative tasks related to their assigned department

Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis

Promote company programs to team members and customers

Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting,



and vacuuming sales floor as needed

Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

Assist in other areas of the store when business needs dictate

Qualifications

Two or more years of supervisory experience in a sales or service environment is preferred

Open availability – this position will be required to work store opening and closing shifts, as well as on weekends (between the hours of 7:00am and 9:30pm)

High school diploma or equivalent is preferred

Ability to evaluate customers’ needs and make recommendations based on needs

Ability to provide superior customer service and exceed customer’s expectations

Ability to use good judgment and logic

Experience in a related field or outdoor lifestyle

Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work workplace

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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📌 Customer Service Team Lead (Nova Scotia)
🏢 Bass Pro Shops
📍 Nova Scotia