Elevate client experiences as a Customer Success Manager at Rival Group. This hybrid role combines account management, project delivery, and proactive client engagement for exceptional results.

At Rival

Group, we seek a Customer Success Manager to oversee a portfolio of accounts, ensuring optimal project delivery and strong relationships. You will identify growth opportunities, translate client needs into actionable insights, and assist in onboarding processes. Your critical thinking and detail orientation will support collaboration within our agile team, contributing to innovative market research. Key Responsibilities:
Manage client accounts while ensuring outstanding project delivery
Identify growth prospects and engage clients effectively




Translate client needs into clear project directives
Execute projects with a focus on quality assurance
Liaise with sales for seamless onboarding transitions Requirements:
3+ years in customer success or account management
Relevant undergraduate degree; market research experience preferred
Strong communication skills—verbal and written
Technical proficiency with Excel and recent technologies
Proactive problem-solver with a client-first mindset Be the key player in enhancing customer relationships and driving impactful results at Rival Group.

📌 Customer Success Manager At Rival Group Vancouver (Canada)
🏢 Rival Technologies
📍 Canada