Shippabo seeks a agile Account Manager to nurture importer relationships and resolve issues effectively. This role emphasizes service quality and client retention without the pressure of sales quotas. As an Account Manager, you’ll own a portfolio of importer accounts, ensuring satisfaction and long-term health of relationships.

Diagnosing issues swiftly and reviewing shipments proactively are crucial. You will advocate for clients while balancing business needs, driving forecast accuracy, and managing outcomes across various teams. Key Responsibilities:
Own and manage a portfolio of importer accounts
Diagnose client issues before escalating to teams
Review shipment bookings and identify potential problems
Balance client needs with Shippabo’s business objectives
Monitor portfolio performance and report key metrics Requirements:
Experience in ocean freight forwarding or NVOCC
Strong independent troubleshooting skills
Excellent commercial judgment and structured thinking
Transparent written communication for complex logistics
Ability to thrive in a small company workplace Lead effective account management and deliver exceptional service at Shippabo, ensuring client satisfaction and successful outcomes.

📌 Client Focused Account Manager At Shippabo Vancouver
🏢 Shippabo-2
📍 Vancouver