Serve members as a Contact Centre Member Connect Representative in a full time capacity. Ensure memorable experiences through calls, chats, and emails while addressing all inquiries promptly.

This position within the Member Connect Centre involves being the first point of contact for both members and prospective clients. You'll excel in providing information, assisting with banking needs, and identifying ways to meet their financial goals through cross-selling. Embrace a supportive culture while striving for excellence in member service.

Key Responsibilities
Facilitate excellent member service through various channels
Assist with online banking setup and transactions
Identify cross-selling opportunities to enhance financial offerings




Respond knowledgeably to member inquiries
Resolve issues ensuring member satisfaction

Requirements:
Post-secondary education in finance or a related field
2 years of contact center experience required
Robust interpersonal and communication skills
Positive judgment and decision-making capabilities
Familiarity with Microsoft Office Suite necessary

Impact member satisfaction through dedicated service and a genuine approach to addressing their financial needs in this fulfilling role.

📌 Contact Centre Member Connect Representative Toronto (Canada)
🏢 DUCA Financial Services Credit Union
📍 Canada