Lead the Customer Service team at Titanium Transportation Group, ensuring excellence in service delivery to clients. This hands-on management role requires robust leadership and communication skills in a fast-paced logistics workplace. As a Customer Service Manager, you will report to the Customer Development & Pricing Manager and oversee day-to-day operations.

This includes coaching Customer Service Representatives, addressing escalated inquiries, and maintaining customer satisfaction standards. Your leadership will foster a cooperative culture focused on service excellence and continuous improvement. Key Responsibilities:
Lead, coach, and develop Customer Service Representatives
Manage daily customer service operations and communication




Handle complex customer inquiries and service failures
Build strong relationships through effective issue resolution
Monitor and report on service performance metrics Requirements:
Minimum 5 years of customer service experience in logistics
At least 3 years in a leadership role
Strong understanding of transportation operations
Proficiency in Microsoft Office Suite
Knowledge of TMW or similar systems Utilize your leadership skills to enhance customer service excellence at Titanium Transportation Group.

📌 Customer Service Manager At Titanium Bolton (Canada)
🏢 Titanium Transportation Group
📍 Canada