iWorld Professionals is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively.

As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations. Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments.

Key Responsibilities:
• Provide advanced technical support to users across departments
• Troubleshoot and resolve hardware, software, and network issues
• Manage Microsoft environments including Windows OS and Microsoft 365
• Handle user accounts, permissions, and system access
• Document incidents and technical procedures clearly

Requirements:
• Minimum 4 years of IT helpdesk experience
• Strong knowledge of Microsoft technologies
• Fluent in French and English
• Excellent analytical and troubleshooting skills
• Solid customer service abilities

Elevate your career with iWorld Professionals and make a significant impact in IT support.
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📌 Bilingual Senior Helpdesk Technician Needed (Quebec City)
🏢 iWorld Professionals
📍 Quebec City