This role works within Zapier’s Customer Success team supporting enterprise customers as they build out automation strategy. The strategist helps customers identify high-value automation and AI use cases, designs orchestration approaches, and partners with internal teams like Sales, Support, and Product to guide customers toward measurable business outcomes and expansion.
Candidates should have 5+ years of experience in SaaS roles such as customer success, consulting, solutions, or enterprise product and process strategy. The role requires robust systems thinking, executive communication skills, comfort using AI tools as part of daily work, and the ability to connect business goals with technical automation solutions.
This is a full-time position open to candidates based in the USA or Canada.
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📌 Automation Strategist, Customer Success Zapier (Ontario)
🏢 HelpfulRemote
📍 Ontario