Deliver exceptional care as a Bilingual Customer Service and Appointment Booking Representative at Vision Group, where you’ll work remotely in English and French or Spanish. Book consultations, engage patients, and meet performance targets while enjoying a energetic work setting.

Join Vision

Group, a leading vision correction provider in North America, with over 60 clinics. This full time position requires taking calls and chat support, utilizing your customer service experience to understand patient needs. You’ll play a crucial role in guiding patients through their journey while contributing to growth across more than 11 brands in the company. Key Responsibilities:
Handle incoming and outgoing calls and chat conversations
Take a consultative approach to patients’ needs




Book and confirm appointments efficiently
Maintain accurate patient records and interactions
Meet individual booking and follow-up targets Requirements:
High school diploma and 6+ months of customer service experience
Fluency in English and French (Spanish is a plus)
Robust organizational skills and adaptability
Comfort with technology and multiple applications
Motivation to achieve and exceed performance goals Leverage your bilingual skills and customer service expertise to enhance patient experiences with Vision Group.

📌 Bilingual Customer Service Representative Remote Ottawa
🏢 Vision Group
📍 Ottawa