Job Summary.

We are looking for a professional and customer-focused Call Center Agent to join our Calgary team. This is a great chance for someone who enjoys communicating with customers, solving problems, and providing helpful and reliable service in a professional workplace.

You will handle inbound calls and customer inquiries, provide accurate information, process requests, and help ensure a positive customer experience.

Key Responsibilities:
Answer inbound calls and assist customers professionally
Respond to questions about products, services, policies, and procedures
Identify customer needs and provide appropriate solutions
Process customer requests, orders, payments, and account updates as required
Handle routine concerns and escalate complex issues when necessary
Respond to customer inquiries by email when required
Record customer interactions and maintain accurate information
Update customer accounts and records in company systems
Follow established call-handling and customer service procedures
Protect confidential customer and company information
Work with team members to resolve customer issues
Maintain consistent service quality and productivity standards

Qualifications:
Previous call centre, contact centre, customer service, or office experience is an asset




Strong verbal and written communication skills
Excellent active listening and problem-solving abilities
Comfortable using computers, email, and customer service software
Strong attention to detail and accuracy
Ability to manage multiple inquiries and priorities
Professional, patient, and customer-focused approach
Reliable and able to work independently and as part of a team
High school diploma or equivalent preferred

Why Work With Us:
Competitive hourly compensation
Consistent Monday–Friday schedule
Professional and supportive work environment
Opportunities to develop customer service and communication skills
Ongoing learning and training opportunities
Opportunities for professional growth

About The Company. We are a professional organization focused on dependable customer service and positive client experiences. Our team values professionalism, communication, teamwork, and service quality while providing employees with opportunities to develop their skills and contribute to daily operations.

Pay: $18.00-$22.00 per hour

Advantages
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off

Work Location: In person

📌 Call Center Agent Calgary
🏢 Danielson Business
📍 Calgary