Join Family, a leading insurance provider in Richmond, BC, as a Customer Service Representative focusing on billing. Provide exceptional support to customers and brokers through effective communication and problem resolution.

In this full time role, you will work collaboratively with the finance team to address customer billing inquiries and payment issues. Candidates should possess strong customer service skills and exhibit attention to detail, demonstrating integrity in every interaction. You will be responsible for resolving inquiries efficiently and managing payment arrangements for overdue accounts.

Key Responsibilities:
• Respond to inquiries related to billing and payments
• Coordinate payment arrangements for overdue accounts




• Advise on finance policies and procedures
• Generate overdue notices and collection communications
• Process payments and prepare deposits

Requirements:
• University degree or equivalent experience
• Minimum 1 year customer service experience
• Bookkeeping experience is an asset
• Strong communication skills in writing and verbally
• Proficiency in Microsoft Excel and Word

Elevate customer satisfaction and enhance your professional skills at Family in Richmond, BC.
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📌 Customer Service Representative in Richmond (British Columbia)
🏢 Concord Parking
📍 British Columbia