Enhance client interactions as a Member Experience Advisory at Desjardins in the Capitale-Nationale region. Provide guidance on banking transactions and promote digital solutions for members.

This full-time in office role aims to improve member and customer experiences through expert advice on banking transactions. You will be tasked with promoting Desjardins products, welcoming clients courteously, and ensuring members better understand available technological tools. Collaborating with personal finance advisors will ensure a seamless service experience.

Key Responsibilities:
• Support members with technological tools for self-service operations
• Welcome and assess member needs for appropriate assistance
• Contribute to business relationship development through service delivery




• Assist members with fraud detection and refer to necessary partners
• Collaborate with personal finance advisors to enhance service

Requirements:
• Proficient in French; knowledge of French required
• Strong communication skills and customer service focus
• Ability to improve client experience through effective advice
• Capable of learning and promoting digital solutions
• Commitment to equity, diversity, and inclusion values

Bring your knowledge and commitment to elevate member experience at Desjardins.
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📌 Member Experience Advisory at Desjardins (Quebec City)
🏢 Desjardins
📍 Quebec City