Transform member services with GroupHEALTH as a Bilingual Member Experience Representative. Provide empathetic support in both English and French via phone, chat, and email. This remote position in Canada requires fluency in English and French, with a focus on delivering accurate, effective, and timely responses.

You'll work under the guidance of the Supervisor in the Member Experience Contact Centre, utilizing robust product knowledge and critical thinking skills to resolve member and client inquiries. Enhance your service skillset while contributing to a positive experience for both English and French-speaking clients. Key Responsibilities:
Respond to inbound inquiries in English and French
Apply critical thinking to resolve member concerns




Document all interactions clearly and accurately
Participate in ongoing training and development
Meet performance metrics for quality and adherence Requirements:
Fluency in English and French, both written and verbal
High school diploma required; post-secondary education is an asset
1 year of customer service experience preferred
Contact centre experience is a plus
Solid communication and organizational skills Elevate your customer service career by delivering exceptional experiences for GroupHEALTH members.

📌 Bilingual Member Experience Representative Remote Ottawa
🏢 GroupHEALTH Benefit Solutions
📍 Ottawa