Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing afterhours technical assistance. This role requires active troubleshooting of network and application issues for internal clients.

In this full time position, you will handle technical support requests through phone, chat, and email. Solid problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts.

Key Responsibilities
Troubleshoot end-user issues with desktop applications
Assist with network and mobile device issues
Maintain clear documentation of support incidents
Provide timely responses to technical requests
Collaborate with teams for efficient problem resolution

Requirements:
Proficiency in both Windows and Mac OS environments
Customer service experience preferred
Solid communication skills in English
Ability to work independently and follow processes
Openness to undertaking further technical training

Contribute to a supportive technological environment at Buchanan Technologies by applying your expertise and customer service skills.

📌 Buchanan Technologies It Support Analyst Argyle Shore
🏢 Buchanan Technologies
📍 Argyle Shore