Drive transformative hospitality for North America's mid-market with Cloudbeds as a Mid-Market Onboarding Lead. Focus on onboarding independent hotels and multi-property groups for seamless transitions.

As the Mid-Market Onboarding Lead, you'll oversee a team dedicated to delivering outstanding customer onboarding experiences. Your role involves managing Onboarding Project Managers and Mid-Market Coaches, ensuring effective transitions for clients migrating from other systems like Opera. This player-coach position allows you to maintain direct engagement with significant accounts while cultivating team efficiency and productivity.

Key Responsibilities:
• Lead and develop a regional team of onboarding experts
• Enhance customer-facing quality through coaching and reviews




• Oversee strategic North American accounts during onboarding
• Coordinate optimal account assignments based on complexity
• Act as the primary escalation point for at-risk onboardings

Requirements:
• 5+ years in hotel operations or hospitality technology
• 2+ years managing customer-facing onboarding teams
• Robust knowledge of North American hotel operations
• Consultative communication style with stakeholders
• Project management experience in concurrent projects

Elevate hospitality operations through expert onboarding leadership and a consultative approach with Cloudbeds.
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📌 Onboarding Lead for Mid-Market Hotels (New Brunswick)
🏢 Cloudbeds
📍 New Brunswick