Description The Chance

Reporting to the Team Leader of Technical Processing, you will be responsible for contributing to achieving Processing Center’s service targets, by proactively and consistently working through Commercial Business requests from a service que. You will be accountable for your individual work list by maintaining organized and efficient work habits, and providing exceptional customer service to our broker partners and Underwriting teams. Also supporting a once and done environment and completing tasks in designated timeframes.

What to Expect
Within this role you will begin to understand the underwriting processes and familiarize yourself with our guidelines and workflow in order to support completion of a variety of tasks.
Working closely with the Underwriters and Technical Processing teams, ensuring work is accurately and fully completed
Contributing to achieving defined Service Level Agreements and Operating Level Agreements
Meeting quality and production expectations on a regular basis
Data entry into our policy systems, including some manual coding of off-system policies
Order required reports on policies




Help out with general office and other duties as required

What you Bring
Completed high school diploma
Any relevant work experience is an asset, but not necessary
Preference will be given to candidates with a post-secondary degree or diploma or willingness to complete a CIP designation
Professional, friendly, and courteous in all interactions, both within the company and our broker partners
Able to prioritize and organize your day-to-day tasks, working efficiently to complete tasks
Perform well in a busy setting and remain calm under pressure
Courteous and positive interactions with other team members and our Broker partners in all forms of communication
Team player adaptable to a changing environment
Strong written and verbal communication skills
Strong organizational and time management skills
Robust attention to detail, ensuring accuracy on transactions handled
Strong computer skills including previous experience in working in case management tools, portals or databases will be an asset

Salary Range: $45,000-$60,400

📌 Assistant, Commercial Underwriting Edmonton
🏢 Definity
📍 Edmonton