Transform digital healthcare experiences as a Customer Experience Coordinator with Felix. Deliver personalized support via chat and email, guiding patients through their healthcare journey.

Felix is seeking a Customer Experience Coordinator to enhance interactions for patients seeking care. In this remote role, you'll prioritize attentive support and navigate high volumes of patient inquiries daily. Your communication skills will enable you to clarify complex health topics, ensuring patients feel confident and valued throughout their experience.

Key Responsibilities:
Provide warm, personalized support via chat and email
Collaborate with pharmacy and medical partners to assist patients
Guide patients through onboarding, addressing questions effectively
Utilize AI tools to enhance responses and identify gaps
Capture insights and communicate patient needs across Felix

Requirements:
Experience in a customer-facing role, high-volume preferred
Familiarity with Intercom Helpdesk or related platforms
Background in telehealth or digital health is a plus
Weekend availability required

Bring your passion for solving problems and making a meaningful impact to Felix's mission-driven team.

📌 Customer Experience Coordinator At Felix Winnipeg
🏢 Felix
📍 Winnipeg