PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work/life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including:

What sets us apart:
Competitive salary based on experience
Lucrative monthly bonus program
Paid training and licensing
Signing bonus at three months of active service
Group health and dental program at minimal cost to employees
Three weeks of vacation, to start
Five paid days for illness or family obligations
Full-time position of 40 hours per week, including one evening shift per week
Full training and ongoing upskill training provided
Pension plan
Private gym on site
Employee Assistance Program
Recognition programs
Referral program
Positive work/life balance

What you will do:
Collectors at PRA Group Canada understand it’s their job to help people pay their debts. They help customers understand how credit works and explain how people can rebuild their credit. They are helpful professionals who are compassionate to a customer’s situation.

Reporting to the Regional Director of Quebec Operations, you will be responsible to manage inbound and outbound telephone calls related to consumer files. Compliance and customer service are key components of this role.





Here’s what a typical day would look like:

Negotiating repayment solutions on outstanding accounts through a combination of automatic dialer system and manual dialing
Offering existing customers new repayment solutions, when appropriate, and guiding customers to resume payment plans
Handling sensitive customer situations in a professional and respectful manner
Verifying and updating account information once contact has been made with the right party
Effectively managing the system of record
Meeting established revenue and other performance targets monthly

What you will bring:
Successful collectors are goal oriented, have strong negotiation skills, are excellent listeners, can understand how to overcome objection, can express empathy, and are persistent.

Other qualifications include:
Sales and/or collection experience
High school diploma
Post-secondary education in a related field (business, legal, credit) is preferred
French language skills (verbal and written) required
Previous sales experience in a high volume, metrics driven, transactional environment
Computer literate—strong keyboarding and internet navigation skills
Flexibility to work within operating hours (days, one evening shift per week)
Excellent communication skills (verbal and written)
Pass criminal background check

Be part of our amazing team!
We thank all applicants for their interest and will contact those selected to participate in the interview process.

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