Since 1987, District Realty has been bringing tenants and property owners together to enjoy the best possible rental experience. With over 30 years of experience serving the Ottawa market, we’ve established ourselves as one of the first choices for residential and commercial renters. Property management clients can count on a solid history of maintaining and improving profitable income-generating assets, and apartment and commercial renters can count on the highest standards of service, communication, and care.

We think that Ottawa is one of the best cities in the world to live, work and play in, and we love to help our clients experience it to its fullest. Our diverse and loyal client base trusts us for our deep local and industry knowledge, client-first approach and unparalleled level of service.

The Live-in Building Superintendent is important to the successful operation of a multi-residential portfolio. The role is responsible for the physical maintenance and safety of the building and surrounding property and its occupants. The primary functions require the Building Superintendent to have a service-oriented approach, excellent communication skills, and work flexible hours including on-call requirements and month-end responsibilities.

Key Responsibilities

Ensure the building is safe, clean, and presentable at all times

Ensure a high level of client satisfaction is maintained through regular contact and proactive attention to resident needs

Conduct business at all times with the highest standards of personal, professional and ethical conduct

Handle all resident issues, inquiries, feedback, concerns and complaints quickly and professionally, escape when required

Meet and interact with residents in a courteous and professional manner

Performs resident service requests in a prompt and friendly manner.

Provide service information to residents, as required

Showing units to perspective tenants





Administration / Health & Safety
Understand and abide by company policies, the Residential Tenancies Act, Privacy Act, Health and Safety standards, Workplace Violence and Harassment, AODA including Accessible Customer Service, Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations -Be thoroughly familiar with and adhere to the company’s Health & Safety Policy

Be familiar with and adhere to the company’s Health & Safety Policy

Ensure a complete knowledge and understanding of WHMIS, and ensure all contractors and vendors comply with safe handling guidelines; immediately report infractions, hazardous conditions, or damaged equipment to supervisor

Be thoroughly familiar with our emergency procedures including fire, flood, elevator entrapment, power outage, and mold remediation

Administrative duties including use of technology, to document service requests and the resolution thereof

Maintenance

Have a thorough knowledge and understanding of all maintenance systems (pumps, emergency generators, boilers, HVAC, chillers, sprinklers, etc.)

Complete maintenance requests within 24 hours to ensure resident safety and satisfaction

Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs

Complete general maintenance in common areas including but not limited to the garage and parking lot, rooftop, mechanical rooms, etc.

Ensure all mechanical and exit doors are secure and properly function at all times





In the event of an emergency where the Property Manager is unavailable the superintendent will assume all responsibilities for ensuring the proper sub-trade is contacted and complete follow up until the situation is rectified

Responsible for the opening and locking of apartment doors for maintenance and service personnel when entry by the resident has been duly authorized

Review suites on turnover and complete a scope of work consistent with established policies and procedures

Coordinate month-end duties and responsibilities including apartment inspections, scheduling of contractors for turnover

Monitor building service contract performance to ensure prudent, cost effective practices are constantly observed

Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations

Other duties within the scope, spirit and purpose of the job, as requested by management

Qualifications

Minimum High school education or equivalent is required

Minimum of two (2) years of relevant work experience or an apprenticeship or combination thereof

A passion for providing exceptional customer service delivery

Good judgement and problem solving skills

Attention to detail

Ability to safely use and maintain tools of the job

Knowledge of mechanical and HVAC systems and experience in related repairs

Basic computer skills, including Microsoft Outlook

Good communication skills (listening, verbal and written)

Fluent in English. Other languages are an asset

Knowledge of applicable legislation including Residential Tenancies Act, Privacy Act

Advantages

Company events

Company pension

Dental care

Extended health care

Housing allowance

Vision care

Experience

Superintendent: 2 years (required)

Work Location: In person

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📌 Live-in Residential Superintendent (Quebec City)
🏢 District Realty Corporation, Brokerage
📍 Quebec City