Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary
To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.

Accountabilities
Client Services
Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by Manager

Complete accurate intake and discharge procedures with the clients as needed

Provide emergency assistance, as required and appropriate, e.g. meals and clothing
Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
Attend staff meetings and case conferences prepared to offer information regarding clients and service issues

Safety & Security




Implement appropriate emergency procedures as necessary
Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
Ensure that Centre residency guidelines are enforces impartially
Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
Refer clients to Manager or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
Provide emergency backup for other Centre services/programs
Do rounds and security checks as indicated by Shift Statement of Duties

Support Services
Maintains such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)

Checks facilities on rounds and notes maintenance concerns to the Manager
Attends to any housekeeping duties, as indicated by service and shift duty list
Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
Attend to duties outlined by program and Shift Statement of Duties

Health and Safety
Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB
Ensures all procedures,



rules and guidelines for the safety and security of clients and staff are enforced and respected

Physical Effort
Frequent amount of standing, walking, sitting, keyboarding

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CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: None

MANAGERIAL/Technical Leadership RESPONSIBILITY
Manager of Residential Services.

Working Conditions
May deal with angry and abusive clients
May encounter verbal abuse
May deal with bed bugs
May be required to deal with client overdose and other medical situations

Education, Qualifications And Certifications
Relevant post-secondary education in social work or related field

Experience And Skilled Knowledge Requirements
Minimum 1- 3 years’ experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
Knowledge of client community
Knowledge of community resources
Experience administering Narcan and/or Narcan training a strong asset

Skills And Capabilities (examples Provided Below)
Effective communication, both oral and written
Effective interpersonal skills
Some computer skills in word processing and database
Bilingual (English and French) an asset

Must supply a current Transparent Police Reference Check for Vulnerable Sector
Compensation
The target hiring range for this position is $23.52 to $23.52 with a maximum of $23.52.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Front Line Worker (Quebec City)
🏢 The Salvation Army in Canada
📍 Quebec City