Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring junior technicians while ensuring client satisfaction.

Anchor, a leader in the IT sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of systems and applications to diagnose problems, assist Tier 1 techs, and drive customer satisfaction.

This role requires a dedication to both technical excellence and a robust service orientation.

Key Responsibilities:
Provide advanced technical support for escalated issues
Troubleshoot and resolve complex network and application problems




Maintain and optimize IT infrastructure including servers and workstations
Document tickets and create technical documentation
Mentor Tier 1 technicians and provide training

Requirements:
Post-secondary degree in IT or related field
5+ years of IT experience, 3+ in Tier 2 support
Knowledge of Windows Server, Active Directory, and Office 365
Robust customer service skills and problem-solving attitude
Relevant IT certifications preferred

Contribute your expertise in a rewarding setting focused on technical support and client satisfaction at Anchor.
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📌 Advanced Technical Support Analyst At Anchor Saskatoon
🏢 Anchor Managed Solutions
📍 Saskatoon