YWCA Toronto is hiring a Full-Time Retention Administrator to enhance client experiences and ensure compliance with funding requirements. This role requires solid communication skills and proficiency in digital tools.

As part of YWCA Toronto, the Retention Administrator will manage client caseloads and support post-employment engagement for diverse job seekers. Key skills include administrative support, data entry, and the ability to effectively track employment outcomes. You’ll play a vital role in empowering clients through consistent communication and resource allocation.

Key Responsibilities:
• Manage caseloads and monitor client employment progress
• Conduct communication at specified intervals for retention verification




• Upload employment documentation in CRM systems
• Collaborate with managers to assess client needs
• Represent YWCA Toronto at community and job events

Requirements:
• Minimum 2 years experience in client service or administration
• Familiarity with Employment Ontario programs
• Proficiency in Microsoft Office and CRM systems
• Strong organizational and time management skills
• Excellent communication abilities

Leverage your skills in client support and data management to drive positive outcomes at YWCA Toronto.
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📌 Full-Time Retention Administrator at YWCA (Ontario)
🏢 Mattamy Homes
📍 Ontario