Elevate client relationships as a Customer Success Manager with Marble. Take ownership of a diverse customer book and ensure seamless request management while working remotely within Canada or in Nevada.

In this full time role, you will be responsible for nurturing and expanding relationships with personal injury and mass-tort law firms, insurers, and clinics using Medchart and Settlit solutions. Your primary focus will be customer retention, overseeing renewals, conducting business reviews, and effectively managing escalations. By collaborating closely with Operations and Customer Support, you will ensure timely requests and maintain accurate account data.

Key Responsibilities:
• Own and manage customer retention across your accounts
• Conduct timely business reviews with clear documentation




• Maintain accurate account information and renewal dates
• Diagnose request stalls and engage technical teams as needed
• Execute thorough account handovers when necessary

Requirements:
• B2B customer management experience in renewals
• Hands-on troubleshooting of technical issues
• Familiarity with privacy regimes like HIPAA
• Proficient writing skills for sophisticated customer communication
• Experience with clients in healthcare or legal sectors

Make a significant impact at Marble by ensuring customers receive exceptional support while managing sensitive information.
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📌 Customer Success Manager at Marble (Alberta)
🏢 Medchart
📍 Alberta