Employer: Sandgate Women's Shelter of York Region Inc

Location: Jackson's Point & Richmond Hill

Salary/Wage: $87,360.00- $95,680.00/Annually

Job Type: Permanent (Full Time)

Closes: October 19, 2026

Job Posting:

Programs Manager
Sandgate Women’s Shelter of York Region Inc. is a feminist organization, dedicated to empowering all persons
who identify as women and their children through safe shelter, resources, information and advocacy in order to
eliminate violence in their lives. Established in 1992, Sandgate Women’s Shelter of York Region strives to
meet the needs of all women and their children in an inclusive and respectful manner.

Job Title: Programs Manager

Number of positions: 1

Terms: Fulltime (40 hours per week) plus benefits. This is a non-unionized position. Must be available to work
onsite at Sandgate Women’s Shelter sites (Jackson’s Point and Richmond Hill shelters and transitional
housing units). Some evening and weekend availability may be required.

Compensation: $87,360.00 to $95,680.00 annually

The Programs Manager works in co-operation with all staff at Sandgate Women’s Shelter of York Region and
reports to the Executive Director.

Major Responsibilities
Personnel (Shelter Programs) leadership and support

Provides leadership, direction, support, training and direct supervision (including regular supervisory
meetings and performance appraisals) to all shelter program personnel

Creates and maintains a staff team approach which values diversity, intentional integration of diverse
perspectives, collaborative sharing and learning

Participates in hiring, orientation, and frontline guidance for shelter program personnel, in consultation
with the Human Resources Manager and the Executive Director

Coordinates and leads training and professional development for program staff in response to
organizational, service delivery and staff needs

Coordinates and leads team building activities for program staff

Ensures organizations’ policies and procedures (including public health and safety standards) are
communicated to program staff, and are carried out consistently by program staff

Sandgate team leadership and support

Maintains a collaborative working relationship with all shelter and community programs staff

Provide advanced case consultation and guidance to staff supporting women and children with complex
needs

Serves as a resource support to staff team and Executive Director, particularly in areas related to
frontline service delivery management

Reviews and approve staff schedules, timecards, overtime, and accruals

Ensures incident reporting, WSIB documentation, and health and safety protocols are completed as
required

Active participation in the management team

Maintains a collaborative working relationship with shelter supervisors; supports effective and shared
personnel management

Ensures adherence to the terms of the Collective Agreement (the Collective Agreement guides the
employer’s relationship and employee rights of all unionized frontline staffs)

Participate in the Collective Bargaining process as required

Provides representation on community coalitions, committees, and relevant community and/or special
events





Develops and maintains strong relationships with community agencies, housing providers, and service
networks

Provides presentations and public speaking to various audiences, as requested

Works collaboratively with partnering agencies in the region/province

Shelter maintenance, support and safety

Reviews and maintains all records related to required, scheduled, accomplished, outstanding and
emergency site tasks, using both digital and paper record-keeping

Support assessment and coordination of outdoor maintenance tasked to the House Coordinator

Ensures that scheduled testing of emergency procedures and equipment (ie. quarterly fire drills) are
conducted as per Sandgate’s Health & Safety policies and procedures; and ensure that Public Health
policies are implemented and up to date conducted as per Sandgate’s Health & Safety policies and
procedures

Provides leadership and supervision of the House Coordinator, who coordinates essential shelter
maintenance

Programs: Development, Delivery and Evaluation

Develops and manages a program evaluation system, ensuring consistent, client-focused quality
service

Provides leadership in identifying quality improvement needs, recommending quality improvement
actions, and plans for improved service delivery

Create an annual work plan of required trainings for frontline staff, e.g. CPR and First Aid; food
handling certification; Naloxone; training related to safety standards and public health standards

Create an annual work plan of other training and professional development for frontline staff

Keeps clear records, and reports to the Executive Director on the above

Administration, documentation and reporting

Maintains organized program, supervision, and operational records

Ensures accurate maintenance of client records and databases (e.g., WISH) and compliance with
funder and legislative requirements

Monitor program performance and progress toward targets, identify emerging risks or barriers, and
implement timely interventions to address them

Provides updates to Sandgate team members and Board on accomplished work, and flags program
performance concerns/areas for improvement

Ensures program staff maintain appropriate records and statistical information, and actively foster
staffs’ understanding of and engagement with required statistical collection

With guidance from the Executive Director, leads the preparation of programs reporting to funders

Document trainings received, provide completion certificates for trained staff, identify upcoming training
expirations etc.

Assist with identification and development of program funding opportunities

Attendance at staff meetings; provide strategic guidance and next-steps support as meeting Chair





Attendance at joint management-staff Labour Relations meetings; provide solutions to staff concerns
and next-steps support; communicate staff needs to management colleagues (e.g. Executive Director,
finance) as needed

If requested, assumes specified duties of the Executive Director, in her/their absence

Additional duties, as assigned.

Qualifications and Skills

Understanding of gender-based violence, particularly intimate partner violence, and its impacts on
children and youth

Direct clinical skills and experience in gender-based violence support services required

University Degree in relevant discipline (i.e. social work, community development, program
management) or equivalent experience (3-5 years management)

Minimum 5+ years of progressive experience in the social services sector, with at least 2-3 years in a
management role

Experience and abilities in multi-task leadership, managing and supporting program team members
(includes direct supervision, group facilitation, training and team building)

Leadership skills in strategic thinking, conflict resolution, problem solving and consensus building

Ability to provide leadership and foster compliance with all organizational policies, procedures,
practices and philosophies

Ability to support organizational practices, motivate team and co-workers, and resolve problems and
conflict

Ability to work with and support team members and clients from diverse intersections of identity (e.g.,
race, faith, sexual orientation, and gender identities)

Commitment to feminist, anti-colonial, anti-racist, and anti-oppression approaches to service delivery

Commitment to confidential and supportive client-centred services

Ability to liaise effectively with the general public and community partners, and forge community
relationships

Ability to maintain a versatile work schedule (some evening and weekend work may be required)

Fluency in a second language an asset

Ability to work independently and with minimal supervision

Foundational technology (i.e. computer and internet literacy) skills, and ability to utilize these skills to
maintain records for the role

Interpersonal and strategic skills for working within a unionized setting:

Proven ability to supervise staff within a unionized setting

Experience in interpreting and applying collective agreements

Experience in addressing workplace issues constructively and fairly while maintaining
productive labour-management relationships

Bringing a collaborative approach to working and communicating with union representatives, so
to support organizational objectives as well as employee needs

Advanced project management experience and skills

Experience working in a unionized environment an asset

Driver’s License, reliable vehicle for use while at work, and up to date insurance required

Knowledge and understanding of the Occupational Health and Safety Act

Strong knowledge of relevant legislation, including the Child & Family Services Act

WHMIS certification or willingness to obtain

Application deadline: October 19, 2026 at 5pm
Accommodation is available on request for candidates taking part in the selection process.

Only applicants selected for an interview will be contact

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📌 Programs Manager (Ontario)
🏢 OAITH
📍 Ontario