Business Systems Analyst Company: CCC
Location: Toronto, ON
Type: Full-time
Description Reporting to the Director, Finance , the Business Systems Analyst maintains, supports, and continuously improves CCC’s ERP and CRM systems. This role works closely with business users and subject matter experts (SMEs) to ensure systems are reliable, well-documented, and aligned with organizational needs.
Key Responsibilities Systems Monitoring, Testing & Support Provide technical support and guidance to ERP and CRM users
Identify and resolve ERP- and CRM-related technical issues, system updates, andperformance enhancements
Execute functional testing for minor and incremental system changes
Clearly document test plans, results, and outcomes
Collaborate with ERP and CRM SMEs to identify outlier scenarios arising from functional testing
Support testing and validation activities for larger ERP module deployment
Perform post-deployment functional testing to confirm new features are working as intended
Support ERP version releases and related user communications
Data Analysis & Reporting Collect, validate, and maintain datasets from internal and external sources
Leverage AI to analyze trends in our enterprise data and work closely with business leaders to influence data-driven business decisions
Develop dashboards, reports, and data visualizations using tools such as Power BI
Maintain and update system reports while ensuring data integrity and accuracy
Support data imports, exports, and integration troubleshooting




Systems Development & Integration Partner with business units to identify ERP and CRM current system requirements and improvement opportunities and lead the management and delivery of new capabilities
Analyze existing system infrastructure and recommend enhancements
Evaluate application and deployment of new technologies (AI) / software across the business
Design, implement, and test system updates
Support ERP SMEs in developing documentation for new modules and system functionality
Process Improvement & Project Support Work with SMEs across functions and businesses to understand system, processes and workflows and identify opportunities for improvements (e.g. change from paper-based workflows to digital workflows)
Support IT and systems-related projects, including planning, tracking deliverables, anddocumentation
Maintain ERP system documentation, version control, and upgrade records
Education & Experience Requirements College diploma or university degree in Business Administration, Computer Science, Management Information Systems, or equivalent
Minimum 5 years of experience working with enterprise systems
Experience with ERP systems in a manufacturing environment
Experience with finance-related processes, such as G/L postings, reconciliation, financial reporting, and period-end process
Experience with relational databases and data analysis
Experience in using business intelligence tools such as Power BI
Strong understanding of accounting principles
Ability to research system issues and evaluate products or solutions
Ability to communicate effectively in both technical and user-friendly language
CCC is committed to providing accommodations for persons with disabilities. If you require accommodation at any stage of the recruitment process, we will work with you to meet your needs.

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📌 Business Systems Analyst (Ontario)
🏢 Cccjph
📍 Ontario