iWorld Professionals is seeking a Senior Helpdesk Technician (Bilingual French/English)for our client in Sainte-Catherine, QC Canada. This is an onsite position.

If you are an experienced IT professional who thrives on solving technical issues and supporting business users then this onsite role is for you!.

About the Senior Helpdesk Technician Role
The Senior Helpdesk Technician will serve as a key point of contact for internal business users, delivering high-level technical support and ensuring seamless day-to-day IT operations. You’ll handle technical issues, troubleshoot technical challenges, and contribute to continuous improvement of support processes.

Senior Helpdesk Technician Responsibilities:

Provide advanced technical support to business users across multiple departments

Troubleshoot and resolve hardware, software, and network-related issues

Support Microsoft-based environments including Windows OS, Microsoft 365, Active Directory, and related technologies

Manage user accounts, permissions, and system access





Escalate and collaborate with infrastructure or engineering teams as needed

Document incidents, resolutions, and technical procedures

Deliver exceptional customer service in both French and English

Senior Helpdesk Technician Qualifications:

Minimum 4+ years of experience in a comparable IT helpdesk or technical support role supporting business users

Strong hands-on experience with Microsoft technologies (Windows, Microsoft 365, Active Directory, Exchange, Teams, etc.)

Fluency in both French and English (verbal communication required)

Strong troubleshooting and analytical skills

Excellent interpersonal and customer service abilities

Ability to work onsite in Sainte-Catherine, QC Canada
Base salary $80,000 - $90,000 based on experience. This is an excellent opportunity for a seasoned Helpdesk skilled ready to take on a senior-level role with greater responsibility and impact.

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📌 Senior Help Desk Technician (Quebec City)
🏢 iWorld Professionals
📍 Quebec City