As a Quality Assurance Analyst – Application Maintenance, you support the technical support team in analyzing and handling complex customer requests. You help implement and apply testing methods to make sure we meet our quality standards, and you analyze change requests. You work with the quality assurance and development teams to improve processes. You embody ISAAC’s values and contribute to a positive work environment.

Success is measured by the quality of your diagnoses and tests, the clarity of your documentation, the relevance of your improvement recommendations and your ability to live ISAAC’s values in your daily work.
Responsibilities

Investigate incidents through functional and code analysis to suggest solutions to the development teams (mobile, web, back-end)

Support the technical support team as a go-to resource for incident management, to improve the resolution rate

Analyze bugs, identify their causes and prioritize them

Develop, improve and run tests, and build validation tools

Document test plans and update test cases to reflect fixes and new features

Install, configure and test new versions of the software platform and upgrades

Resolve issues with the tests and tools we develop

Document defects clearly (description, steps to reproduce, environment, etc.) to speed up resolution

Analyze how our software is used to make recommendations for improvement and innovation

Identify and fix system performance issuesGather and assess feedback on testing and quality assurance processes to identify areas for improvement





Work closely with the quality assurance and development teams to review test cases, assess possible solutions and analyze the various change requests

Align your actions with ISAAC’s mission and strategic objectives, showing care and authenticity toward colleagues and customers

Qualifications

Bachelor’s degree in computer science or software engineering, or other training combined with relevant experience

3 to 5 years of experience in quality assurance or customer support at a software development or high-tech company, or other relevant experience

Good knowledge of programming (e.g., C#, Angular or another programming language) and of the Windows environment

Knowledge of SQL Server

Excellent analytical and problem-solving skills

Strong oral and written communication skills in French and English

Assets: experience with Azure DevOps, good knowledge of scripting tools (e.g., Windows PowerShell), knowledge of the .NET platform and the C# language, knowledge of Agile methodology

Additional Information
Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

varied career opportunities

a stimulating work environment focused on innovation

enthusiastic and cooperative teams

competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.

various social activities and free snacks and coffee every day.

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📌 Spécialiste en Ingénierie de données | Data Engineering Specialist (Quebec City)
🏢 Raytheon Technologies
📍 Quebec City