Description

Location: Daytona Beach

Pay: $16.50 to $17.00 per hour (based on experience)

Status: Full-time, 40 hours per week

Wor k Schedule: Monday through Friday, 8:00 am to 5:00 pm

Make a Difference from the Very First Conversation
Are you passionate about helping families access the care and services they need? Do you excel at customer service, organization, and communication? We are seeking a compassionate, detail-oriented Referral & Intake Coordinator to serve as the first point of contact for families and referral partners seeking therapy services.

In this vital role, you will guide families through the intake process, coordinate referrals, maintain accurate records, and ensure a positive, seamless experience from initial inquiry through enrollment. If you enjoy building relationships, solving problems, and working in a mission-driven healthcare environment, we'd love to hear from you.

What we offer:

Live and on demand Professional Development opportunities

Medical, Dental, and Vision Plans

Paid Holidays, Vacation, Sick, and Personal Time

Several Supplemental Insurance Policies

Employee Assistance Program

401(k) Savings Plan

Easterseals Cares Wellness Program

Work Life Balance

The Opportunity to Make a Difference in the Community and the Organization

A Snapshot of What You’ll Do:

Serve as the first point of contact for families and referral sources seeking therapy services

Receive, process, and coordinate referrals from a variety of sources

Guide families through the intake and enrollment process, providing exceptional customer service and support

Collect, verify, and accurately enter client, referral, and insurance information into the electronic health record system

Verify insurance and payer information to support service authorization and billing

Collaborate with families, physicians,



therapists, and referral partners to obtain required documentation and coordinate services

Maintain accurate records and ensure compliance with HIPAA and organizational standards

Support scheduling, reporting, and other intake-related activities to ensure a seamless experience for families

What We're Looking For:

High School Diploma or GED

Previous customer service, healthcare, administrative, intake, scheduling, or related experience

Strong organizational skills with exceptional attention to detail

Excellent verbal and written communication skills

Ability to manage multiple priorities in a fast-paced environment

Experience working in a healthcare, therapy, medical office, or human services environment

Knowledge of Medicaid, insurance verification, or referral processes

Experience with electronic health record (EHR) systems

Proficient in Microsoft Office applications, internet navigation, database systems, and electronic health record (EHR) software

Bilingual English/Spanish preferred

Why Join Our Team?

Make a meaningful impact on children and families.

Be part of a collaborative, mission-driven organization.

Work with dedicated therapy and healthcare professionals.

Gain valuable experience in healthcare administration and patient access services.

Opportunity for skilled growth and development.

The Ideal Candidate
You are compassionate, organized, and service-focused. You enjoy helping families navigate processes,



communicating with a variety of stakeholders, and ensuring every detail is handled accurately. You take pride in providing exceptional support and creating a positive experience for every family you serve.

Easterseals Florida has been rated a Great Place to Work (2020 - 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for.

Easterseals Florida is a Drug Free Workplace (DFWP).

Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792.

Under the directive of Florida House Bill 531, our organization utilizes the Care Provider Background Screening Clearinghouse. More information regarding the background screening requirements for this position can be found on the Florida HealthSource Background Screening website or at this specific link: https://info.flclearinghouse.com.

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📌 Referral & Intake Coordinator (Ontario)
🏢 Easter Seals Florida
📍 Ontario