The French Language Client Service Officer delivers a variety of French language services and information to the francophone population of the Northwest Territories using a citizen- centered approach from the Single Window Service Centre in Yellowknife, online and through a toll-free telephone line Key Responsibilities Provide information and services related to the activities of GNWT departments and agencies to individual clients.

Facilitate the application, permit, and license process for various programs and services of the specific GNWT departments and agencies.

Liaise with sponsoring departments to ensure that all information on programs and services is current and that all forms in use are relevant and are available in French.

Knowledge, Skills and Abilities.

Knowledge of, and/or the ability to acquire and apply knowledge of the francophone community of the NWT.

Ability to speak and write at an advanced level of French and English.

Client service skills include valuing diversity, treating all clients fairly and equally, being versatile and maintaining confidentiality.

Communication skills in both languages including empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.

Typically attained by.

High School Diploma and two (2) years of experience providing client service in a high- volume area.

Related experience Working at a front desk or reception area serving clients each day face to face or by telephone, helping with applications, forms, programs, or services. EQUIVALENCIES Office Certificate, with 1 year of related experience.

All other equivalencies will be considered on a case by case basis GNWT Inquiries Inquiries Only: Note:



If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information Indigenous Employment Policy Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check Candidates must provide a satisfactory criminal record check.

Failure to provide a satisfactory check may deem you disqualified from the competition.

Bilingual This job opening requires candidate to be fluent both orally and written in both English and French.

Diversity and Inclusion The Government of the Northwest Territories is an inclusive workplace.

If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience.

However, combinations of education and experience must often be considered on a case-by-case basis.

For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information Job Opening ID # 28430 Closing Date: 15 October, 2026 - 23:59, Mountain Time Salary Information The salary range for this position is from $45.34 per hour to $54.15 per hour (approximately $88,413 - $105,593.) plus an annual Northern Allowance of $3,700 Application Assistance For more information on preparing and submitting your application, please visit:

📌 French Language Client Service Officer (Yellowknife)
🏢 Government of Northwest Territories
📍 Yellowknife