About this Chance Facilities Management Customer Services is searching for 2 candidates that are available to fill temporary vacancies at our Customer Service Desk.

The suitable person(s) must be positive, service oriented, and able to conduct themselves in a professional manner.

Flexibility, reliability, and the ability to attend to work at a moments’ notice is important.

Position #1: Term: November 1, 2026 to June 30, 2027 Please note, this temporary appointment is to backfill a regular incumbent.

Should the regular incumbent need to return to the position earlier than expected, the end date of this term will be brought forward as well.

Position #2: Term: November 1, 2026 to September 30, 2027 Please indicate on your application if you are applying for both term positions, or indicate which term you prefer. A willingness and ability to work any recognized shift, including weekends, is expected.

From time to time, hours of work may be adjusted to suit operational needs.

Term dates are subject to change and subject to 48 hours’ notice of termination.

Job Summary As stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here.

Facilities Management's customers include Deans, departments, faculty, staff and students.

The department's branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.

Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and,



providing general office administrative support and assistance as required.

Job Requirements Skills: Strong administrative skills and sound knowledge of office systems and procedures; Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality; Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals; Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources; Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action; Proficiency in the use of Microsoft Word, Excel, Project & Power

Point; Specialized Knowledge/Education: Knowledge of a Facilities Management Information System Software an asset.

Knowledge of Facilities Management processes and procedures.

Knowledge of the University buildings and grounds an asset.

Experience: At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.

Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments.

In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility.

We actively encourage applications from members of historically and systemically marginalized groups.

Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact: Any personal information provided will be maintained in confidence.

What UVic Offers: To learn more click here

📌 Customer Service Clerk (Victoria)
🏢 University of Victoria
📍 Victoria