Business Intelligence Lead - Role Summary
Leads the design, delivery, and ongoing support of Business Intelligence solutions across multiple client accounts. Responsible for translating business and client requirements into scalable BI solutions, overseeing data integration and reporting platforms, and ensuring the reliability, performance, and continuous improvement of the BI environment.

Key Responsibilities

Lead end-to-end BI solution delivery across data ingestion, ETL/ELT, databases, data models, and reporting

Translate business and client requirements into appropriate technical BI solutions and architectures

Provide technical leadership across Power BI, SSRS, SQL, ETL processes, APIs, Azure Functions, and data integrations

Oversee BI production support, incident management, troubleshooting, and root-cause analysis

Ensure BI and reporting environments are stable, scalable, secure, and aligned with client commitments and SLAs

Lead BI modernization, migration, and automation initiatives to simplify the technology landscape and reduce manual processes

Establish and maintain standards for BI development, testing, deployment, documentation, monitoring, and data quality

Partner with business, operations, infrastructure, and application teams to resolve complex end-to-end data and reporting issues

Provide technical guidance and mentorship to BI developers and analysts

Manage priorities across BAU support, client demands, projects, and strategic initiatives

Identify opportunities to leverage automation, Python, Azure services, and AI to improve reporting and BI operations

Skills & Competencies

Strong end-to-end understanding of BI architecture, data integration, and reporting processes

Advanced SQL and relational database knowledge





Strong hands-on experience with Power BI and SSRS

Strong knowledge of ETL/ELT, APIs, data integration, and data transformation

Working knowledge of Azure Functions and Azure-based integration and automation services

Working knowledge of Python , particularly for data processing and automation

Experience troubleshooting complex BI and data issues across multiple technology layers

Strong understanding of data warehousing, data modeling, semantic models, and reporting architecture

Experience with BI modernization and migration initiatives

Strong requirements gathering and solution-design capabilities

Ability to translate business requirements into scalable technical solutions

Strong communication skills with the ability to work with technical teams, business stakeholders, and clients

Strong technical leadership, prioritization, and team-management skills

Candidate Profile

8+ years of experience in Business Intelligence, data engineering, reporting, or related roles

Demonstrated experience leading BI solutions from requirements through design, development, deployment, and production support

Experience leading or mentoring BI developers, analysts, or data professionals

Strong experience with SQL Server, Power BI, SSRS, ETL/data integration, and APIs

Experience with Azure Functions and cloud-based data integration preferred

Working knowledge of Python preferred

Experience supporting complex production BI environments and managing incidents

Experience working in multi-client, BPO, CX, or service-delivery environments preferred

Bachelor’s degree in Computer Science, Information Systems, Engineering, Data/Analytics, or related discipline

Experience with up-to-date cloud data platforms and BI architectures is an asset

Work Timings
8 AM - 5 PM EST

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📌 Business Process & Strat. Associate Dir. (Ontario)
🏢 NTT America
📍 Ontario