Position Summary: The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across Point

Click

Care to define, govern and measure the end-to-end customer experience.

Key Responsibilities: Influences others to adopt a different POV.

Anticipates potential objections and influences others to mitigate concerns or challenges.

Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.

Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation Integrates best practices in a discipline with others and/or applies advanced technical skills Required Skills & Qualifications:



7 years hands-on experience within marketing research defining and implementing CX measurement protocols Demonstrated ability to influence business objectives to improve the customer experience Developed analytic skills with ability to use data to influence others Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges Expertise with Excel, Power

Point, and Power BI Bachelors degree in business, mathematics, or the sciences Preferred Experience: Understanding of the healthcare industry Previous experience working successfully in a SaaS organization $100,000 - $112,000 a year At Point

Click

Care, base salary is one of the many components that make up our total rewards package.

The Canada base salary range for this position is $100,000 - $112,000 + bonus + benefits, non-overtime eligible.

Our salary ranges are determined by job and level.

The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations.

Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including skilled and lived experience, and/or work location.

📌 Sr. Customer Experience Manager (CA) (Mississauga)
🏢 PointClickCare
📍 Mississauga