Job Title: Solutions Designer - CRM - Senior Location: Toronto, Ontario, Canada Work Model: Onsite Duration: 11 months Extension: 1 Time Must Haves Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions Salesforce Certified Experience Cloud Consultant Experience with Vlocity platform capabilities, including Flex

Cards, Data

Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni

Scripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC) Salesforce Dynamic Forms.

Experience implementing AODA compliant solution Description / Responsibilities / Skills Deliverables Design of hosting technology solutions based on the client's service specifications, standards, policies, best practices Planning, implementing and supporting complex CRM systems Documenting processes and technical designs and updating build books Configurating and integrating Salesforce with other applications using web services or other mechanisms Ensure development of application solution is implemented and in accordance with the business requirements Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices Conducting research and assessment of options for technical design issues Contributing to design/development project plans, including work breakdown and resources estimates Ensure unit testing meets expected functionality requirements Support User acceptance testing, defect management Experience & Skill Set Requirements Public Sector Experience - 5% 5+ years of experience working in the healthcare industry, specifically in maintaining and supporting systems such as Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs),



Clinical Assessment tools, and Ontario Healthcare Reporting Standards (OHRS) compliant Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred Salesforce Experience - 30% 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce Salesforce Certified Platform Developer I Salesforce Certified Omni

Studio Developer Salesforce Certified Administrator 3+ years experience with LWC Design, Analysis, Development and Configuration - 35% Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms Demonstrated experience designing and supporting the development of prototypes and proof of concepts Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues Demonstrated experience documenting build books,



working with staff on actual implementation document performance measures of the current environments Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities Experience conducting diagnostics and determining methods to help incident management Experience on Integration: Salesforce with Internal Applications Should have clear understanding on Security settings, governor limits, platform limitations Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project Should be comfortable working in Agile epics, user stories, features, story points, etc.

Knowledge on Mule

Soft is a plus.

Management and Communication Skills - 15% Strong verbal and written communication skills Strong interpersonal and negotiation skills Strong consulting skills to engage with all stakeholders Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I⁢ management decision-makers Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations Demonstrated team player with a track record for meeting deadlines Analytical and Problem-Solving Skills - 15% Excellent analytical, problem-solving, and decision-making skills Proven and demonstrable troubleshooting and analytical experience Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications Experience with providing application fixes to support the user acceptance testing and deployment activities A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines Testing and deployment activities.

📌 Solutions Designer - CRM - Senior (Salesforce Certified Experience Cloud Consultant) (Toronto)
🏢 Innosystech
📍 Toronto