“I can be myself at work.” You are more than a job title.

We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do.

We value your talents, traditions, and uniqueness—and we’re committed to fostering a solid sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences.

We believe that belonging leads to better outcomes and a stronger community of associates united by our mission.

At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. “I can influence my income.” You want to feel recognized at work.

Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide.

You’ll receive a competitive salary, bonuses and advantages.

Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. “I can lead a full life.” You bring unique goals and interests to your job and your life.

Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new ones Role Summary The Visual Designer Senior designs and leads customer-centered, omni-channel experiences that support business goals, strengthen Capital Group’s brand, and drive meaningful customer outcomes.

The role delivers cohesive end-to-end experiences across digital and non-digital touchpoints.

Associate Design Leads use insights, research, design principles, and business context to shape solutions that are useful, usable, visually compelling, and brand-aligned.

The role demonstrates emerging leadership through mentorship, stakeholder partnership, facilitation,



and ownership of increasingly complex work.

It serves as the primary development path toward Design Lead opportunities, building the leadership, stakeholder management, strategic thinking, facilitation, and execution capabilities required to lead larger initiatives, teams, and business relationships over time.

Approximately 40–50% of the role is hands-on design work, with the remainder focused on leadership, stakeholder engagement, strategy, influence, and capability development.

Leadership & Strategic Contribution Brings a consultative approach to stakeholder engagement and partnership.

Contributes to design, marketing, and customer experience decisions within assigned initiatives and workstreams, using design expertise and customer-centered thinking to influence outcomes.

Demonstrates strong understanding of Capital Group’s business, customers, products, and marketing environment.

Informs design recommendations using customer insights, research, data, design principles, and business objectives.

Develops and communicates a clear point of view supported by design rationale, customer insights, research, and best practices.

Presents work with confidence, clarity, and effective storytelling to stakeholders and cross-functional teams.

Provides guidance, feedback, and mentorship to designers and peers to help elevate design quality and capability.

Leads smaller initiatives, workstreams, or portions of larger programs, demonstrating increasing ownership, judgment, stakeholder engagement, and execution leadership.

Supports Design Leads in driving stakeholder alignment, facilitating cross-functional collaboration, and translating strategy into execution.

Demonstrates growing leadership capability in stakeholder management, communication, facilitation, decision-making, and project leadership.

Contributes thought leadership,



expertise, and innovative ideas to projects, workshops, and team discussions.

Models Capital Group values and Design team values.

Design Strategy & Customer Experience Designs customer-centered experiences and creative solutions across omni-channel customer journeys.

Applies experience design, visual design, interaction design, and customer experience principles to create cohesive and effective outcomes.

Works with moderate ambiguity to help define problems, identify opportunities, and shape solutions.

Conducts and synthesizes research inputs including customer research, analytics data, stakeholder interviews, competitive analysis, business insights, and design best practices.

Uses customer and business insights to identify opportunities for optimization, innovation, and continuous improvement.

Ensures design solutions align with customer needs, business priorities, brand standards, accessibility expectations, and design systems.

Partners with Insights & Analytics and other cross-functional teams to understand customer behavior and assess design effectiveness.

Design Execution Creates a broad range of visual and experience design deliverables across digital and non-digital channels.

Designs user experiences and visual solutions that are intuitive, emotionally resonant, and aligned with Capital Group’s brand.

Uses iterative design approaches to ideate, prototype, refine, and improve solutions.

Leverages qualitative and quantitative insights to evolve concepts, optimize experiences, and improve outcomes.

Create accessible PDFs, print and digital marketing materials, applying accessibility best practices.

Ensures touchpoints are cohesive and effectively integrated into broader customer journeys and campaigns.

Collaboration & Facilitation Leads or co-facilitates collaborative working sessions, helping stakeholders align around customer needs, opportunities, and solutions.

Builds facilitation and stakeholder management capabilities required for future Design Lead responsibilities.

Supports activities such as journey mapping, brainstorming, sketching, concept development, experience planning, and creative ideation. CIAM

📌 Visual Designer Senior (Toronto)
🏢 Capital Group
📍 Toronto