Title: Dynatrace SME – Tools Integration (Dynatrace & Service

Now) Location: Calgary, AB/Remote Duration: 03+ Months We are seeking an experienced Subject Matter Expert (SME) to design, implement, and support enterprise integrations between Dynatrace and Service

Now.

The role will focus on establishing monitoring governance standards, CMDB synchronization, CI mapping, automated incident management, and maintenance window automation.

The ideal candidate will have hands-on expertise in Dynatrace platform configuration, Service

Now ITSM/CMDB, API integrations, and operational automation to ensure seamless observability and service management workflows.

Required Skills & Qualifications: 8 years of IT Operations, Monitoring, ITSM, or Observability experience. 5 years of hands-on Dynatrace implementation and administration experience.

Proven experience integrating Dynatrace with Service

Now CMDB and ITSM modules.

Strong understanding of ITIL processes and service management practices.

Experience working in large enterprise environments.

Excellent troubleshooting, communication, and stakeholder management skills.

Prior work experience at client or in the client's industry.

Preferred Skills & Qualifications:



Dynatrace Associate Certification Dynatrace Qualified Certification Day-to-Day Responsibilities: Design, implement, and maintain integrations between Dynatrace and Service

Now.

Configure and manage API-based connectivity between Dynatrace and Service

Now platforms.

Ensure reliable data exchange between monitoring, CMDB, incident, and change management processes.

Troubleshoot and resolve integration-related issues and performance bottlenecks.

Define and implement enterprise-wide naming conventions and tagging standards.

Configure Dynatrace to Service

Now CMDB integrations.

Map Dynatrace entities to Service

Now Configuration Items (CIs).

Configure automated creation of Service

Now incidents from Dynatrace problems and events.

Implement automated maintenance window creation within Dynatrace using Service

Now Change Requests.

Optimize integration performance, monitoring coverage, and operational effectiveness.

Develop integration design documents, SOPs, runbooks, and operational procedures.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 Dynatrace SME Tools Integration (Dynatrace & ServiceNow) (Calgary)
🏢 Artech
📍 Calgary