Job Overview: Territory Manager, Services & Operations Mississauga, ON Permanent, Full-Time Founded on the heritage of generations of coffee services entrepreneurs Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out.

We brew over 1 cups of coffee every day, in 25 cities from coast to coast.

We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast paced work workplace.

We are proud to be part of Canada's Top employers and Canada's Top employers for young professionals. DESCRIPTION The Territory Manager Service & Operations, will report directly to the Senior Manager Service Operations for VHCS.

This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, annually.

The TM will be responsible and accountable for driving sustainable and profitable growth for his region.

He/she will lead a total of 45 employees.

He/She will be based in Mississauga, Ontario . RESPONSIBILITIES Lead and be accountable for the overall operating performance of his/her region.

Champion the development, implementation and sustainability of a regional vision and strategic plan.

Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.

Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.

Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region.

Drive the execution of sales strategies and plans with the regions Sales team.





Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.

Champion our H&S; initiatives and commitments throughout the region by leading by example and ensuring H&S; remains a key top priority.

Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.

Execute the VHCS strategic business plan centered on sales growth, cost management and people management.

Ensure customer service commitments and standards are upheld across the region. OPPORTUNITIES Recent leadership, organizational and operational changes will require the territory manager to effectively lead and navigate the team through the challenges associated with transformational change.

The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth.

The opportunity to be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.

The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

Total Rewards: CAD $95,.00 - $,.00 annually Actual placement within the compensation range may vary depending on experience, skills, and other factors.

Annual bonus based on performance and eligibility.

Benefits,



subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount.

Requirements: EDUCATION & EXPERIENCE: A Bachelors degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment. A proven track record in managing a sizeable profit center, with direct responsibility for Operations.

Experience in establishing and managing individual and team performance metrics. A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives. COMPETENCIES & ATTRIBUTES: Able to establish and maintain relationships with people at all levels; promotes a collaborative environment through diplomatic handling of situations.

Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure. A results-oriented leader, that clearly defines mutual expectations of self and others and takes appropriate actions to ensure obligations are met.

Robust at evaluating challenges and opportunities, plan strategies and making decisions. A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands-on and detailed approach to tactical implementation.

Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work and a strong desire to succeed among team members.

📌 Territory Manager, Services & Operations (Mississauga)
🏢 Keurig Dr Pepper
📍 Mississauga