Requisition ID: 949055 Total Rewards: At Lens

Crafters, we love eyes and care about the people behind them.

With over 900 locations, Lens

Crafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made Lens

Crafters an industry leader for over 30 years. JOB DESCRIPTION GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service.

Ensures customers & patients are always delighted.

Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail Ensure the Lens

Crafters team provides unsurpassed Customer Service Proactive & solution driven, accurate execution & product knowledge Assists customers with selections, provides recommendations, assists sales associates Serves as a responsible alternate store key holder While working in Lab, if applicable Custom fits glasses & precisely place prescription in lenses Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology Ensures finished eyewear meets optical standards & customer requirements Creates a safe working environment for all, demonstrates safe work practices Responsible for basic operation,



cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS HS diploma/GED Strong optical & retail experience Knowledge of current optical theory & merchandise Strong communicator & listener Strong inter-personal skills Solid basic math skills Sales skills Problem solving ability Familiarity with cash register, computers & calculators Leadership & training experience Edging & mounting experience Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS State licensure (if applicable) &/or ABO Certification in non-licensed states Lens

Crafters Final Eyewear Inspector Certification Lens

Crafters Quality, Fitting & Adjusting Program Optical machinery/instruments experience Customer service experience Accu

Fit Digital Measurement System certification Knowledge of current store merchandise & lens options Pay Range: 19.96 - 32.07 This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements.

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Perks may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

📌 Team Lead (Ottawa)
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