The Driver Coordinator is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates.
- Participating in and supporting driver retention initiatives
- Maintaining fair and equitable distribution of work
- Communicating dispatch information as required
- Monitoring driver performance/miles and reefer requirements
- Monitoring and responding to driver satellite messages
- Assisting with the development of the required driver skills i.e.: Customs,
Hazmat, Hours of Service, Policy, Regulations, Satellites, etc.
- Assisting with solutions regarding any driver concerns
- Assisting with driver inquiries - payroll, miles etc.
- Updating customer websites relative to the position/shift
- Communicating and problem solving with customers as required
Qualifications
We’re looking for someone who brings:
Education & Experience
- Minimum of 1-2 years’ experience in a related role in transportation (e.g. dispatch)
- Post‑secondary degree or diploma
- Knowledge of truckload dispatch an asset
- ACE & Customs/border crossing experience an asset
Skills & Attributes
- Exceptional interpersonal skills
- Solid attention to detail
- Good communications skills (written and verbal)
- Strong self-discipline and initiative
- Creative and effective problem-solving ability
- Ability to work with minimal supervision
- Well-organized, enthusiastic, professional and a positive team member